Empowering voices for health and social care in Wales, Our journey with Llais

Llais Diverse Women Volunteers

We had the privilege of working with Llais, an organization dedicated to empowering individuals using NHS and social care services in Wales. 

Their vision was to create a bilingual website that offered crucial information and a platform for people to voice their feedback on NHS and social care services they received in Wales. To achieve this, we began with a kick-off and alignment session, delving deeply into understanding the needs of Llais' users and creating proto personas. With this valuable insight, we set out to design an intuitive information architecture and develop wireframes and mock-ups to shape the website's user interface.

User-centric information architecture

Our discovery phase was focused on thorough research and user insights, enabling us to design an intuitive information architecture that ensured easy access to key resources. We carefully organized the website's content to create a seamless navigation experience, allowing users to find what they need with ease.

Engaging designs for inclusive user experience

Inclusive design was at the core of our approach. We created visually engaging designs that made the website accessible in both Welsh and English languages. Prioritizing user-friendly layouts, clear calls-to-action, and consistency; we aimed to create an inclusive experience for all visitors.

LLAIS mock up

WCAG 2.1 AA compliance and cross-browser testing

Ensuring accessibility was paramount. We implemented WCAG 2.1 AA standards and conducted extensive cross-browser testing to guarantee a consistent and optimized experience across various devices and browsers.

Incorporated site search powered by Drupal and added news and events listing functionality

To enhance the user experience and ensure easy access to relevant information, we integrated a powerful site search feature powered by Drupal. By carefully implementing search filters and categories, users can effortlessly navigate through a wealth of resources, articles, and updates, streamlining their search process.

In addition to the site search, we incorporated a dynamic news and events listing functionality. This feature allows Llais to keep their community up-to-date with the latest news, announcements, and upcoming events. By providing real-time updates and relevant content, the website becomes an invaluable hub of information, encouraging repeat visits and active participation.

Introduced a publications library to showcase reports and a custom ‘In Your Area’ search based on user postcodes

Understanding the importance of sharing valuable reports and resources, we designed and implemented a comprehensive publications library on the website. This dedicated section serves as a repository for reports, studies and publications that are essential to the Llais community.

We also developed a custom ‘In Your Area’ search functionality that utilises user postcodes to provide location-specific information. This feature enables users to discover resources and services tailored to their particular region, giving a more personalized experience. By catering to user’s unique needs based on their geographical location, the website becomes a reliable and user-friendly platform for individuals seeking localized assistance and support.

What we did

  • Collaborated with Llais to understand their unique user requirements.
  • Developed proto personas to personalize the website's user experience.
  • Crafted an intuitive information architecture for seamless navigation.
  • Designed wireframes and mock-ups to visualize the website's layout.
  • Built the bilingual website on Drupal, adhering to WCAG 2.1 AA standards.
  • Conducted comprehensive cross-browser testing to ensure universal accessibility.
  • Incorporated site search powered by Drupal and added news and events listing functionality.
  • Introduced a publications library to showcase reports and a custom ‘In Your Area’ search based on user postcodes.


In collaboration with Llais, we have crafted a bilingual website that stands as a valuable resource for the community. By prioritizing the needs of users and adhering to accessibility standards, we've created an inclusive platform where individuals using NHS and social care services in Wales can access vital information and express their voices. Our focus on user-centric design, coupled with robust technical implementation, ensures a seamless and engaging experience for all visitors.

We are proud to have played a part in creating a resource that enriches lives and enhances accessibility for the people of Wales.

Take a look at llaiswales.org