The aim of the tool was to ensure that the users could be correctly triaged into the correct support category, to ensure that they were presented with the most relevant information ready for any further application process. This tool was built for deployment on the GOV.WALES services platform.
It was important that the tool was fully compliant with the latest GOV.WALES Global Experience Language (GEL) and successfully progressed through the full GOV.WALES central design team audit. To meet this, we reviewed the logic and information that would need to be gathered and calculated, to determine which support information was most relevant to each user group. We created a wireframe prototype to confirm the different layouts available in the tool. Separately, we created a branching logic document that would be used throughout the build to determine what information users should be presented with depending on their answers. We worked collaboratively with the GOV.WALES central design team throughout the project which was successfully delivered under tight deadlines.
What we did
- Review of requirements, transferring logic from various documents into concise wireframes and a supporting branching logic document
- Created a GOV.WALES Global Experience Language (GEL) branded creative design for each of the key layouts, with a focus on a responsive/adaptive layout for mobiles and tablets, alongside desktop platforms
- All pulled together by our lean project management approach – a well balanced mix of agile and waterfall, to ensure the project ran smoothly and was deployed ahead of schedule and in budget.
Take a peek: GOV.WALES Leaseholder Support Scheme